Support

Get help with Gantry

Questions, problems, or feedback about the Gantry app or the Gantry Display? Email us and we'll get back to you — usually within a couple of days.

Contact us:

Include what happened, roughly when, and your app version (shown in the app under Settings → Help & support). Even better — send your logs straight from the app using the steps below, and describe the problem in the email.

Send diagnostic logs from the app

The Gantry app keeps a diagnostic log on your iPhone — it survives app restarts and even crashes, and contains no ERP transaction amounts or personal details beyond what's needed to debug connections. Sending it with your report helps us find the cause much faster.

  1. Open the Settings tab

    Open the Gantry app and go to the Settings tab (the last tab in the bottom bar).

  2. Tap “Email logs”

    Scroll to the Help & support section and tap Email logs. An email opens, already addressed to support@gantrydisplay.com with the full log attached.

  3. Describe the problem and send

    In the space provided, tell us what happened and roughly when, then tap Send. That's it — the log and your app version travel with the email.

No Mail account on your iPhone? If the built-in Mail app isn't set up, tapping Email logs opens a share sheet instead. Save the log file to Files (or AirDrop it to another device), then attach it to an email to support@gantrydisplay.com from whichever mail app you use.

Common questions

Before you write, these pages answer the questions we get most often:

← Back to Gantry